It is a privilege for us to assist our clients and their beloved pets.
From: Morné Human
Sent: Sunday, 06 October 2019 21:44
To: Accounts <Accounts@bakenkop-vet.co.za>
Subject: Dankie – Dr. Jeanette.
Ons was Saterdag oggend daar by julle gewees om ons worshondjie Eddie te laat uitsit.
Dit was verskriklik hartseer gewees om deur dit te gaan.
Ek wil graag net vir Dr. Jeanette bedank vir haar wonderlike hulp en warmte wat sy aan ons betoon het met ons geliefde Eddie in sy laaste oomblikke en die wyse waarop sy die hele situasie hanteer het.
Dankie Dr. Jeanette vir jou wonderlike diens en die ondersteuning tydens ons besoek. Eddie was in wonderlike hande. Ons kon seker nie vir ‘n beter persoon gevra het nie.
Die Human gesin.
Compilation Of Atmosphere
Thank you for the heartfelt message
I wish to express my gratitude for the amount of sympathy and concern from all involved at Bakenkop Vet regarding Dozer’s treatment and care following his diagnosis with Stage 3 Lymphoma.
In particular his vet Dr Bernadine who was also assisted by Dr Johan – thank you both for your concern and treatment of his illness. Thank you for giving us 7 wonderful weeks together. Each week brought its ups and downs but we both made sure our time left together was spent with plenty of laughs, photos, walks , naps and cuddles enough to make the most pampered pup jealous.
Dozer’s condition deteriorated seriously from Saturday afternoon until early Tuesday morning when I had to make the hardest decision of my life and say goodbye to my beautiful boy.
Thank you to sister Marietjie and her assistant Lucky for their compassion and help in assisting after hours. You somehow made a difficult and extremely traumatic experience into something that was actually a beautiful release of suffering.
Lastly to all the ladies at reception a big thank you for your friendly assistance, concern and words of encouragement every time we visited for his check-up.
May the practise continue to deliver such a high standard of veterinary care and to all who work there may you be blessed in abundance.
I am hoping time will heal the void his passing has caused.
Good morning All,
May I take this opportunity to thank everyone at Bakenkop who assisted Chloei when she fell late last week.
When we came in Chloei was taken in immediately by the front desk – no time was wasted with a please wait approach. The reaction was quick and professional as I was able to give details of what happenned on the run so to speak. I give bakenkop 10/10 for the great assistance from the get go!
The assistance received thereafter was also top notch. The Dr who saw chloei was great. Asked the right questions and somehow managed to make us feel that everything will be fine. Thanks!
After admission we were continuously kept up to speed by the Drs re Chloei’s progress. I never got the idea that quess work was being done. When we visited we were very impressed with the “intensive care”, not just Chloei, but all the other patients were receiving. The Dr also took the time to give us an update despite being busy with what we can only imagine to be a plethora of other tasks. Impressive!
It’s been 1 night since Chloei’s release and so far so good. She is eating and growling at her 5 other brothers and sisters, which is normal.
In summary: thank you, thank you Bakenkop.
Ek wil graag net die tyd vat om dankie te se.
My baba is Sondag laat mddag deur ‘n ander hond aangeval. Ek het gebel om te hoor of julle nog oop is en ‘n dame het onmiddelik ja gese.
Sy het mooi verduidelik oor konsultasie fooie ens en dadelik gese ek kan hom maar inbring.
Ek dink dieselfde dame het my buite by my kar ontmoet die oomblik toe ek daar stop. Sy het aangebied om te help en ek kon net vir haar my beursie en sleutels gee oor ek nie my Rolo wou laat gaan nie.
Binne het sy hom deurgevat na die Dr toe. Beide dames het gevra of ek oke is, vir my water en koeldrank aangebied om die senuwees te kalmeer en kort kort gaan loer en kom se da thy oke is en ek binnekort na hom sal kan deurgaan.
Die Dr het my kom haal, my verduidelik wat fout was. My gerus gestel en hom verder gaan behandel
Na die tyd het sy my die wonde gewys en die behandeling voorentoe verduidelik.
Gister was ek terug vir sy check up gister en my moed wou in my skoen sak toe ek sien hoe vol julle is, maar die selfde twee vriendelike dames het ons weer verwelkom en kort voor lank is Rolo gehelp en ons kon huistoe gaan.
Ek is uit my hart uit opreg dankbaar vir die ongelooflike diens- ek kan sien die mense wat by julle is doen dit vir die liefde daarvan en nie net vir ‘n lewe nie.
Baie baie dankie dat julle so mooi na my baba omsien!
You guys rock and are, by far, the best clinic and team of people around!!!
The receptionists are always friendly, helpful and often come around the desk and give Lucah big hugs and kisses (especially Milindi – and Lucah absolutely loves all the attention).
The nurses recognise us and also give Lucah big hugs and kisses when they happen to be walking through the reception area.
I have found a place where my precious Lucah’s doctor (Dr Jeanetta) cares about her so much, that I know she is in the best hands every time we visit for a regular check or a new cancer related issue.
I am so pleased there is someone there now to assist with chemotherapy if the time ever comes when we need it.
Thank you from the bottom of my heart for the caring, compassionate and loving way you treat all us humans as well as our fur babies.
I hope 2019 is a wonderful year for you all.
With a grateful heart,
Middag baie dankie vir julle ondersteuning met Max ons hond. Ons sal hom verloor het as julle nie daar was. Baie dankie vir julle ontvangs dame wat sondag aand aan diens was en baie dankie aan Dr Orsilla. Max se stert swaai weer, hy pik-pik nog aan kos en een van die dae krap hy weer die huis om baie dankie.
I would like to express my gratitude to the vet, staff and personel of Bakenkop Animal Clinic for their outstanding service and support and care, they have shown towards our four paw family member (Milo), including ourselves as a family.
We were accomodated during the worst time of the month, with a critical ill pup.
Needles to say with guidance and support and continuous following up and treatment from the vet, our pup servived.
Emotionally the vet and staff motivated us non stop and guided us every step of the way.
I surely recommend Bakenkop Animal Clinic to anyone.
Thank you for your fantastic service and passion to safe animal lives.
The Crewe Family @ Milo
Could you please forward this on to the staff at Bakenkop Animal Clinic.
I just want to say a big thank you to everyone, the staff where all very sympathetic and helpful.
Unfortunately we had to say to good bye to our precious German Shepard Rishka.
But the care she received this week and the understanding we received from the staff was excellent.
A special Thank you to Doctor Jeanine, who was always available for an update, who allowed us as much time as we needed and didn’t hesitate to explain difficult things or answer our questions.
Thank you for your care.
Ashley and Erick